Nokia India’s New Opening for Technical Support Engineer | BE/B.Tech – CSE/ECE/EEE | Mumbai
Nokia India’s New Opening for Experience Technical Support Engineer at Mumbai in 2020 – BE/B.Tech – Computer Science / Electronics and Communication / Electrical and Electronics. Applications are Invited for Those Candidates are fulfill all requirements of this post. Applicants are Comfortable for Join the Team and Take Initiative for the Customer Task. Apply This Job on jobwindow.in
Company Name: Nokia India
Company Website: www.nokia.com
Company Type: MNC
Position: Technical Support Engineer
No. of Vacancies: Not Mentioned
Experience: 2 to 5 Years
Qualification: BE/B.Tech – CSE/ECE/EEE
Age: Not Mentioned
Job Timing: Full Time
Salary: As per Industry Standerd
- Provide technical support for Nokia fastened Access Equipments.
- Guarantee the very best satisfaction level of the client through the SLA (Service Level Agreement)
- Diagnose and solve customer’s issues remotely.
- If necessary, on web site intervention inter/intra town.
- If necessary, coordinate with product knowledgeable, – provide data on incident and finish it
- Analysis, identification and neutralization of downside reports within the customer’s network remotely and on web site interventions if needed.
- Reproduce system take a look at Specifications, Performance take a look at Specifications, Test Plans, and alternative documentation as product recommendation.
- Reproduction of client issues in work atmosphere (if required & if possible)
Rotation in hotline support 24*7 (on decision duty)
- Establish support channel with the world TSC groups, fastened Access L3 officer, Services PLM and alternative Nokia organizations to confirm that the product and services delivered by Nokia ar best in school.
- Think “out of the box” for potential improvement initiatives so as to satisfy future technical and client connected necessities
- Provide technical leadership, experience, and data to peers pro re nata.
- Customer Focus, ability, Manage Execution, Foster Open Communication, Search to be told endlessly.
- Cross-functional and multi-cultural team work
- Engage in proactive activities to coach the client or to see on the saneness of the network.