Guest Service Supervisor- F & B – Darjiling, West Bengal – Indeed.com

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Job Responsibilities

Position Purpose

To supervise the operations of the designated outlet and ensure the highest standards of guest satisfaction are attained through service of the highest quality

Reporting Relationship

Reports to the Asst F&B Manager/F&B Manager

Interdepartmental Interaction

Varying degree of interaction with Food Production, Front Office, Housekeeping, Engineering and Sales

Responsibilities

· Work with the F & B Manager & the Chef on Menu planning and pricing.

· Plan and organize various food festivals, restaurant promotions or special occasions.

· Monitor the daily number of covers and the average check of the restaurant.

· Manage the beverage costs (alcoholic and non alcoholic) as per the budgeted limit

· Review the profit and loss statement of the outlet and draw up action plans

· To ensure adherence to brand and experience standards.

· Manage staff performance, identify their training needs and address their grievances and counseling issues.

Task Statements

· Restaurant set up & mis-en-place

· Restaurant inventory (supplies, perishables, liquor etc)

· Implement an effective system of recording guest history, preferences and other guest related data

· Work in association with the Sales and Marketing department in the area of guest mix, guest profiles, effect of new competition outlets etc.

· Maintain constant guest contact, build relationships, solicit feedback and monitor the GSTS for the restaurant.

· Monitor the daily number of covers and the average check of the restaurant

· To ensure timely guest feedback it taken and recorded

· To handle grievances of team members and resolve conflicts

· To ensure proper duty allocation

· To ensure proper billing process has been carried out

· To make sure proper handover of cash takes place

· To assist in creation of the duty schedule for staff

· To co-ordinate with stores regarding status and delivery of indented items.

Requirements

Knowledge / Skills

  • Thorough knowledge of different cuisines, service styles, standards and restaurant concepts
  • Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)
  • Budgeting and forecasting techniques
  • Menu Pricing, Planning & Designing.

Education / Knowledge

  • Graduate/Diploma in Hotel Management or Graduate in any discipline from a well-recognized Institute / University.

Experience

  • A minimum of 2 -3 years experience in supervision of an F & B outlet

Job Requirements

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